I make sense of complex problems, so the right thing gets built.
I’m Lana Abi Rached, an independent product and process consultant. I work where the business, operations, users and engineers meet, and get them to agree on one clear picture.
What I’m good at
In most organisations, everyone describes the same problem in a different language. Leadership talks about cost and return. Operations talks about the workarounds. Designers talk about screens, and engineers talk about constraints.
My background spans enterprise workflow automation, process design, data modelling, and product and UX design, so I can speak all of those languages. I sit in the room, listen to every view and draw out one picture everyone understands. From there, the next steps are usually clear.
I also do the opposite: look at an existing product or system and tell you plainly what’s wrong with it, why it matters and how to fix it.
Pharma · Public sector · Manufacturing · Logistics · Telecoms · Education · Banking
One senior person, not a team
You work with me directly, from the first call to the final plan. No juniors, no hand-offs.
Independent of any software vendor or platform.
Where I’m most useful
At the start: making sense of the problem and setting the direction. I hand over a clear plan your team can deliver without me, rather than staying on to manage the build.
Discuss a project →When everything around a product is changing, teams need a clear point of direction.
Products rarely fail because the team can’t design another screen or write another ticket. They struggle when business goals, daily operations, user needs and engineering constraints pull in different directions.
The name Kanagawa is a quiet reference to Hokusai’s wave: the turbulent water is the change around you, the boats are the teams working through it, and Mount Fuji is the fixed point they steer by.
The goal isn’t to move faster in every direction. It’s to move toward the right outcome.